Customers

Landlord Health & Safety Overview

Keeping our customers safe remains an unpromising priority. We have maintained strong performance in our compliance checks and have made great progress in completing asbestos surveys of our customers’ homes.

Occupied social tenure homes with a valid gas certificate as a percentage of all occupied social tenure homes requiring a gas safety certificate at period end

% homes with a gas compliance certificate

371
Number of remedial actions outstanding and overdue for landlord health and safety obligations at period end
Landlord health and safety remedial actions overdue

Safety Inspections up to date

Gas
Occupied social tenure homes with a valid gas certificate as a percentage of all occupied social tenure homes requiring a gas safety certificate at period end
99.87 %
Legionella
Blocks and SubBlocks with stored water installations with an up to date risk assessment as a percentage of all Blocks with stored water installations
100 %
Electrical
Occupied social tenure homes with a valid electrical certificate as a percentage of all occupied social tenure homes requiring a electrical certificate at period end
99.67 %
FRA
Percentage of sites with an up to date Fire Risk Assessment (FRA)
99.79 %
Passenger Lifts
Passenger lifts with an up to date LOLER inspection as a percentage of all passenger lifts
100 %
Asbestos Communal
Number of residential communal areas (built before 2000) with a valid asbestos compliance check at the end of the period as a percentage of all residential communal areas, domestic dwellings and garages (built before 2000) requiring an asbestos compliance check
100 %
Asbestos Dwellings
Number of residential dwellings and garages (built before 2000) with a valid asbestos compliance check at the end of the period as a percentage of all residential communal areas, domestic dwellings and garages (built before 2000) requiring an asbestos compliance check
85.7 %

Landlord health and safety remedial actions overdue

Gas
Number of remedial actions arising from gas safety inspection that are outstanding and overdue at period end. Number of outstanding gas safety repairs arising from statutory servicing not completed within 28 days as a percentage of all gas safety repairs arising from statutory servicing due for completion
0
Legionella
Number of remedial actions (arising from a legionella test) that are outstanding and overdue at period end
0
Electrical
Number of electrical remedial actions outstanding and overdue (arising from electrical safety inspection) at period end
49
FRA
Number of remedial actions outstanding and overdue at period end
280
Passenger Lifts
Number of remedial actions arising from a lift inspection that are outstanding and overdue at period end
0
Asbestos
Number of asbestos remedial action outstanding and overdue at period end
42

Risk & Opportunity

Risk assessment
03
Prob
04
Imp
07
Score
Risk owner
Deputy Director
Property & Place
Key concerns
  • Ineffective working practices leading to H&S failure.
  • Lack of data integrity leading to assurance gaps of records and compliance.
Key controls
  • Control: Health & Safety Policy with delivery and compliance reporting to Health & Safety Committee.
  • Action: migration of management of “big 6” compliance functions to one DS system