Customers
Income from Social Housing Lettings
The level of income collection has declines during the quarter. The cost of living crisis presents a major challenge for our customers. We will continue to work with our customers to help them maintain healthy rent accounts.
Social renting customer rent and service charge current arrears as a percentage of the rent and service charges due in the previous 12 months
Rent arrears % (current tenants)
4.58%
Number of social rented homes where an eviction has taken place in period.
Number of evictions
0
Risk & Opportunity
Risk assessment
04
Prob
03
Imp
07
Score
Risk owner
Deputy Director
Homes & Communities
Key concerns
- Rent arrears rise as a result of cost-of-living crisis
- Self-payers unable to maintain strong rent accounts.
Key controls
- Control: Clear processes in place for income collection and debt recovery, recently overhauled to place-based approach with additional emphasis on taking a supportive, customer-focused approach to rent payment