Customers

Energy Efficiency

We approved our environmental sustainability strategic commitment in November. Improving the energy efficiency of our homes is a key element in our environmental ambition to play our part in addressing the climate emergency and to help our customers limit the impact of increasing energy costs.

Number of social tenure dwellings with a SAP score below 69 as a percentage of all social tenure dwellings at quarter end

% dwellings below EPC C (SAP 69)

43% 57%
Average SAP rating of social rental stock at QTR end

Average SAP rating across all stock

68.5% 31.5%

Risk & Opportunity

The climate and nature emergencies threated the wellbeing of future generations. Our environmental sustainability strategic commitment sets out our long-term ambition to becoming a more environmentally sustainable association. The commitment recognises our responsibility to act in relation to the homes we provide, the buildings we occupy, and our daily business activities.

Our environmental sustainability principles

These principles will steer the association and guide its decisions throughout this climate transition. They reflect the commitments we have set out and will help shape our response to the opportunities and challenges we are faced with.

  1. We recognise the climate and nature emergencies and we will take responsibility to act.
  2. We will invest wisely, for the long term and future generations.
  3. We will place the interests of our customers first in delivering our environmental sustainability actions.
  4. We can’t do this alone and will involve and work with people who share our ambition.
Risk assessment
03
Prob
03
Imp
06
Score
Risk owner
Deputy Director
Property & Place
Key concerns
  • Failure to improve the energy efficiency of resident’s homes in line with regulatory and resident expectations and in a period of increasing energy costs.
Key controls
  • Control: Approved environmental sustainability strategic commitment.
  • Action: Development of environmental sustainability delivery plan