Insights by Newport City Homes
Customers

Empty Homes

We want to maximise the occupancy of our homes. One of the ways we do this is by reducing the time they are empty between tenancies. The number of empty homes and turnaround time has been higher than we would like. We are in the process of reducing the backlog of empty properties, this will lead to a reduced void turnaround time.

% of social homes let

Occupancy level %

Turnround time in days for routine voids relet in period. Turnaround time is from end of tenancy to start date of next tenancy

Void turnaround time: routine voids

Number of major works voids at the end of the period

Number of empty properties: routine voids

Number of major works voids at the end of the period

Number of major works voids

Risk & Opportunity

Risk assessment
04
Prob
03
Imp
07
Score
Risk owner
Deputy Director
Homes & Communities
Key concerns
  • Void re-let times impacted as a result of business interruption and/or ineffective business practices
Key controls
  • Control: Business continuity planning to deliver service during period of disruption.
  • Recovery plan to manage voids backlog following pandemic impact.
  • Action: leadership team review of key controls to respond to challenges of difficult operating environment