Customers
Customer Satisfaction
The cost of living crisis presents a significant challenge to our customers, with the cost of food and fuel rising at a faster rate than income it is getting harder to make ends meet. We continue to work hard with our customers to understand their circumstance and to help where we can.
Satisfaction that rent provides value for money
Satisfaction that service charges provides value for money
Risk & Opportunity
Risk assessment
02
Prob
04
Imp
06
Score
Risk owner
Deputy Director
Finance & Procurement
Key concerns
- Ineffective and inefficient working practices resulting in high cost and low performing services.
Key controls
- Control: Value for money action plan and reporting of VfM metrics.
- TAction: service review programme to redesign all services to deliver improved performance on cost, quality, and satisfaction.