Insights by Newport City Homes
Communities

Collaborate to enable thriving communities

We want to create homes and places for the long term, thus creating communities so our customers have access to the right amenities, infrastructure and green space. This requires effective engagement in our communities to utilise the knowledge and experience of our customers and colleagues to ensure we are learning and trying new approaches in delivery

Percentage of social tenure customers surveyed by STAR who were satisfied or very satisfied with their neighbourhood as a place to live

Satisfaction with neighbourhood as a place to live

Investment in properties (existing stock as well as new supply) as a percentage of the value of total properties held.

Invested in communities (during period)

99
Additional investment secured and spent in communities by NCH and partners in the period
Additional investment in communities leveraged through partnerships

Risk & Opportunity

Balance brought forward (start of year) £000 Income during period Expenditure during period Balance at end of period
117 0 4 113
Risk assessment
04
Prob
03
Imp
07
Score
Risk owner
Deputy Director
Homes & Communities
Key concerns
  • Reductions in public expenditure leading to decrease or loss of services by local authority and other agencies to NCH communities.
Key controls
  • Action: Customer experience strategy to define NCH role in communities. Strategic principles have been approved by board with supporting toolkit to evaluate options and measure social return on investment
  • Action: dedicated community development team in place and utilising asset-based community development to support communities to build resilience through their strengths